Celebration Central Party Rental
481 South County Rd 1200 East, Zionsville, Indiana, 46077, United States
email@example.com (317)769-4993 (317)769-2089
Monday - Friday 9 AM - 5 PM
How do I make a reservation?
You can place your order online or contact us via phone or email at: (317) 769-4993 Email: firstname.lastname@example.org
How much room do I need?
The amount of room varies between each unit. A minimum of 2 feet on all four sides is required. Units must be placed away from fences, pools, play sets, overhead utility lines, low hanging tree branches and any other permanent standing structures. Vertical clearance measurements depend on the unit. We would be happy to discuss space requirements when you make your reservation.
Are reservations necessary?
Yes! We suggest you contact us at least 3 to 5 weeks ahead of your event. The earlier you book, the greater your selection and the chance of you reserving your unit of choice. You can do last minute reservations, but you may be disappointed to find that your original choice is already reserved.
What if it rains?
We will provide an extra tarp if the possibility of light rain exists. Please deflate the unit, cover with a tarp and re-inflate after rains have passed. DO NOT use while it is raining. However the unit may still get a little wet. In order to maintain a safe environment, all renters need to inspect and dry off the unit with a towel before continuing activity. It is also not safe to inflate unit under high winds (20mph or higher), thunder or lightning. During such conditions, the unit must be turned off. We also watch weather conditions and reserve the right to cancel a booking if the conditions are not safe. **Any downpour, lightning or high winds are unsafe conditions for operation. Once the unit is up and operational, there are NO REFUNDS.
Does it get hot inside of the bounce houses?
Our units are covered for protection and have netting on all walls to allow for air circulation and visibility.
Is your equipment clean?
Definitely! We feel very strongly about cleanliness. All of our units are cleaned and disinfected after each and every use, and our equipment is perfectly maintained. We're committed to making sure that you have a clean, healthy and safe environment in which to play.
How can I pay for my rental?
All orders are processed with a credit card.
When do I pay for my rental?
We have a $75.00 deposit to book your unit and then the remaining balance will be charged the week before your rental.
How many kids can play at once?
This depends on the ages and sizes of the children and the unit rented. Generally speaking, most units can accommodate 4-10 children of the same size/age group at one time. A parents judgment is also recommended.
Do you deliver and set up?
Yes! We have courteous drivers that will deliver your rental items. Our team will deliver and set up all inflatables, dunk tanks (minus filling of the tank), stages and dance floors. For residential deliveries, we will delivery all other rental items to a front door, garage or front drive way. Items will be dropped off in an organized fashion. When we pick up, if items are not stacked in the same location they were delivered to then an additional fee may apply.
What kind of supervision is necessary?
All of our units require adult supervision at all times! It is the customers responsibility to provide competent adult supervision for the safety of the users.
My yard slopes a bit, will that be OK?
A slight slope is not a problem. If the area slopes more than a little, we may request an alternate location. Safety is the most important consideration for your set-up area. Please have an alternate location in mind.
Can inflatables be set-up indoors?
Yes! Our units can be set-up indoors providing there is enough ceiling clearance. Gyms, auditoriums and other large halls are perfect. We do not set up inflatables, table, chairs or other rental items inside residential homes.
What type of surface can the units be placed on?
The safest surface is a level grassy area. However, our units can be set up on any level surface such as grass, concrete, asphalt, dirt, and even indoor gymnasiums. Please specify which surface the unit will be setup on so we can provide the appropriate tarps and anchors.
Are inflatable's safe?
Yes. Our units are constructed to be as safe as possible. Units include a safety step and safety nets that stop children from bouncing out of the jump and injuring themselves. Also, most units have emergency exits on the roof in case of power failure. As with any activity involving small children, an adult should supervise the activity. This will help to insure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the unit. All of our units are covered for weather protection (direct sun & light rain) and they have netting on sides to allow for great visibility and air circulation.
What if I have to cancel?
You have the right to cancel at any time.
Why you should rent our units instead of someone else's?
When renting a unit you are going to get service and cleanliness that is unbeatable. Your unit will be delivered well ahead of time to your event. Your rental is good from Friday through Monday the weekend of your event for a one time rental fee. Family owned and operated and we do our best to make sure you are treated like family.
When do I need to pay?
Upon renting the greater of 25% of the invoice or $75.00 will be the deposit to make a formal reservation on the requested items. A valid credit card number and signature is required in order to confirm and reserved items. Without a deposit your order will remain as a QUOTE. Once a deposit has been paid your requested items will be taken out of inventory and set aside for you for the specific date(s) and times you require the rentals. Your deposit is our commitment to you that the items requested will be available for the date of your event.
How far in advance should I place my order?
We strongly encourage you to give us as much of a notice as you can especially if your event requires a large order. We will always do our best to accommodate last minute orders to the best of our ability based on item availability.
May I adjust my order once it has been placed?
Yes! You may adjust your order items. Order or quantities can be adjusted 15%. Adjustments may be made up until seven days prior to the event, if applicable.
What are your delivery times?
Standard Delivery Rates (Based on zip code) days and times.
Overtime Delivery Fees (In addition to standard delivery rate) base on the order size.
Weekdays: Monday – Friday
What are your delivery charges?
Delivery charges are unique and are based off if 1) individual zip codes and 2) the individual circumstances. Typically, if you are within the Zionsville and surrounding areas our delivery charge is $50 (subject to change). Use this link to determine what your delivery fee will be.
SET UP, TEAR DOWN AND RETURNS
Where will you leave the equipment?
We will deliver and pick up all our equipment from one location on the property. Please make us aware prior to the delivery of where the items can be placed. An example would be placing the items on a dock for a business. Our delivery team will delivery and drop off tables and chairs to a garage, porch or side of a building. We will not take them in a residential home, back yard or more than 100 feet from the delivery truck with out prior arrangement.
Will you set up the equipment?
We will set up tents, dance floors, pipe & drape, bounce houses and dunk tanks (minus filling). If you wish to have other equipment set up (tables & chairs) it can be arranged prior to the delivery. Additional fees will apply.
Do my items need to be returned clean?
All dishware, flatware, glassware and other food related rented items must be rinsed and all food must be removed prior to being returned or picked up. An additional cleaning fee will apply if food particles remain on the rented items. We will thoroughly wash all items once returned safely to us.
What happens if I am missing an item I rented?
If you are missing items after your event, we will bill you the cost of the items unless they are returned within a reasonable time frame. If you notice you are missing items before your event, call us immediately and we will do our best to remedy the situation if it is our error.
What is your weather policy?
Celebration Central unfortunately cannot guarantee weather conditions. We reserve the right to cancel your rental but we try in our best efforts to work with you to reschedule your rental prior to delivery if severe weather conditions are imminent. If you are renting inflatables and we have any reason to believe that the inflatable equipment and/or its users may be in danger due to weather conditions we will try to reschedule your rental in our best efforts.
What counts as severe weather?
Some examples of severe weather are high winds, excessive rain, snow, and lightening.
What happens if severe weather hits during my rental time?
In the event of severe weather during a rental, customer agrees that they will unplug the inflatable, allow it to deflate, and not use the inflatable until the severe weather ends.